RentLocally is delighted to announce that our Edinburgh City branch has been voted the Scottish Letting Agent of the Year at the 2014 National ESTAS Awards.
RentLocally covers Edinburgh City and the Lothians, Fife, Perthshire, Aberdeen, Lanarkshire and Scotland’s Central Belt and our Edinburgh City branch won the coveted Gold Award for Scotland.
The award was announced by Phil Spencer, the TV property expert, at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 700 of the UK’s top estate and letting agents and suppliers to the industry.
The awards, celebrating their 11th year, are known throughout the industry as the ESTAS. The ESTAS determine the best estate/letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. 32,000 questionnaires were completed by customers during this year’s competition.
Lyndsay Yuill, RentLocally Sales Director, commented:
We are absolutely delighted that our Edinburgh City branch has won the Gold Award for Scotland at this year’s ESTAS. Our aim at RentLocally is to provide ‘Better Letting’ and this award is all the more welcome as it is a direct result of excellent reviews from our landlords.
Since establishing RentLocally in Edinburgh in 2008, we have gone from strength to strength and now offer outstanding lettings services across much of Scotland. It is fantastic that the hard work and dedication of all the staff has been recognised with this prestigious industry award.
John Horsburgh, RentLocally Managing Director and Co-Founder, added:
At RentLocally we take our levels of customer service very seriously and we have always been very proud of the personal service that our local agents provide. This award is, undoubtedly, a real endorsement from our landlords.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2004 said:
The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. In a world where it’s becoming increasingly difficult to make contact with a real person in a company isn’t it so refreshing that you can phone almost any estate or letting agent in the UK and get straight through to a real person. The ESTAS help agencies to focus on customer service levels and that’s why agencies keep coming back
Simon Brown, who owns the ESTAS, also addressed the audience and stated that:
Winning one of these gleaming ESTAS this afternoon proves that your people can be trusted. In fact just taking part shows your commitment to your customers and to be shortlisted, as all of you here today have, means you already have the trust factor.
Thanks to our customers
RentLocally would like to take this opportunity to thank all of our customers who voted for us. We wouldn’t have won this award without you and we really appreciate you taking the time to show your support. Thank You!