If you are using water in the property and it won't drain away then it could be an issue with your pipes.
The first thing to check is if this issue is across the property. Check if your bathroom taps and kitchen taps are draining away. If only one is draining then it's not a whole property issue and the pipe needs to be unclogged.
If this issue is for the whole property then check with your neighbors if they are having the same issue.
If water is backing up into any part of the property then you must get in contact with us straight away on our emergency phone - 0845 643 6142
If your toilet is overflowing into the property then you must locate your stop clock and turn this off:
Once you have done this you must contact our office or call our emergency line if this is out of working hours (9am - 5pm)